Being able to contact your web hosting company whenever you have any sort of questions or experience any issues is very important and how fast they will respond and take action could be essential, especially if your website is business-oriented, as longer downtime could mean losing potential customers. The support options are, in addition one way to recognize genuine providers from resellers. The latter usually answer only to e-mail messages or support tickets and you'll need to wait for a day or even more to get an answer. In case the trouble needs a couple of responses, you could end up losing days in order to get a problem solved. When you use a legitimate and reliable web hosting company, you will be in a position to contact the support at any time and receive a timely response no matter what the problem or the question is - pre-sales, customer or tech one.

24/7 Customer Support in Web Hosting

We provide 24/7 billing, customer and technical support for all of our Linux web hosting packages. Even if you are not our customer yet and you have questions, we will give you a hand promptly and provide you with the needed information, so as to give you a choice to make the very best decision when you buy a new hosting account. We're available anytime, including holidays and weekends, and we provide you with various means of communication to get in touch with us - live chat, phone, e-mail messages and support tickets. For your benefit, we now have several phone numbers all over the world, so that you'll be able to call the one that is closer to you. The maximum response time for your emails and your tickets is one hour. The typical response time is no more than 15-20 minutes, so you can forget all about waiting for several days to receive assistance for any task or issue, regardless of its complexity.

24/7 Customer Support in Dedicated Servers Hosting

All dedicated server plans that we supply include 24/7 support via numerous methods of communication and with a 1-hour max answer time warranty. When you want to learn more about the packages or you have some billing or general questions, you'll be able to call one of the local numbers that we have worldwide or you may use our live chat service and consult with a live representative. For entirely technical issues which need assistance from a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you can send an email, because all of these channels are more appropriate to track a specific issue. The response time for them rarely is more than half an hour, therefore you can forget about waiting for a whole day to get assistance. The support service is available for any server-related issues, and the pre-installed software. In the event that you want support for third-party applications, you may consider obtaining the Managed Services upgrade that we offer with all packages.