If you’ve purchased a hosting package and you’ve got certain questions connected with a particular feature/function, or in case you’ve stumbled upon some obstacle and you require support, you should be able to touch base with the respective customer service staff. All hosting providers deploy a ticketing system regardless of whether they provide other methods of contacting them along with it or not, as the most efficient way to deal with a problem most often is to send a ticket. This model of correspondence renders the responses exchanged by both parties easy to track and allows the tech support staff members to escalate the issue in case, for example, a sysadmin has to get involved. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, so you’ll have to have no less than two separate accounts to touch base with the help desk team and to actually administer the hosting space. Constantly switching from one account to the other could sometimes be a bore, not to mention the fact that it requires lots of time for the vast majority of web hosting providers to process the tickets themselves.

Integrated Ticketing System in Web Hosting

The ticketing system that we’re using for our Linux web hosting packages isn’t separate from the web hosting account. It’s an essential part of our full-featured Hepsia hosting Control Panel and you’ll be able to visit it whenever you like with just several clicks, without having to log out of your account. The ticketing system offers a quick-search field, which will help you track down the status of virtually any trouble ticket that you have opened in the past, if needed. Plus, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to deal with a given problem even before you send a ticket. The response time is no more than 60 minutes, which suggests that you can get swift assistance whenever you need it and in case our help desk staff suggests that you should do something in your hosting account, you can do it right away without the need to sign out of the Hepsia Control Panel.